Terms & Conditions

Who we are. These terms govern the self-storage services provided by goBigstorage Ltd (“we”, “us”, “our”). By booking a unit, paying fees, accessing the site or signing our storage licence, you agree to these terms. These terms apply to all goBigstorage locations, including Hanley, Cellarhead and Stone.

1. Definitions

Storer: the customer named on the account.
Goods: items you place in your unit.
Unit: the storage space allocated to you.
Fees: the charges on your account (including taxes where applicable).

2. The Storage Licence

• We grant you a licence to store Goods in your allocated Unit. This is not a tenancy or lease.
• You confirm you own the Goods or have lawful authority to store them.
• We do not take possession of the Goods and are not a bailee/custodian.
• We control the facility at all times and may publish site rules for safety and operations; you must follow them.

3. The Storage Licence

• Fees are payable in advance on each due date.
• A deposit may be taken and used against unpaid sums, cleaning or damage; any balance will be returned within 21 days after your agreement ends
• Late fee: if any amount remains unpaid 7 days after the due date, we charge the greater of £10 or 10% of the storage fee. You are also liable for reasonable enforcement/collection costs.
• We may allocate payments to the oldest outstanding sums across any agreements you hold with us.

4. Insurance & Optional Goods Cover

• Your Goods are stored at your sole risk. We do not insure your Goods.
• You must maintain insurance for the full replacement value of your Goods at all times while in storage.
• Alternatively, you may purchase our optional Goods Cover, arranged via our appointed insurance broker, charged at £1 per week per £1,000 of cover required. Broker policy terms and eligibility apply.
• goBigstorage Ltd is not an insurance company and does not provide advice on cover suitability.

5. Access & Entry

• Access is during posted access hours (which may change on reasonable notice). Proof of identity may be required. We may refuse access for arrears or safety/security reasons.
• You must secure your Unit with your own good-quality padlock and keep it locked at all times. Do not use any over-locking position if present.
• We may enter your Unit: (a) with 7 days’ notice for inspection/maintenance; or (b) without notice in an emergency, to prevent injury/damage, on authority request, for suspected prohibited use, for relocation, or to exercise lien/enforcement rights

6. Use of Unit & Prohibited Items (Safety-Critical)

• Storage only: no residence/office, no running a business from the unit, no alterations/fixtures, no unauthorised utilities, and keep common areas clear.
• Battery & fire-risk rules: No charging of any batteries in the Unit; no portable heaters. Do not store lithium-ion batteries exceeding ~160Wh unless built-in and non-removable within otherwise permitted goods; do not store portable power banks/chargers; do not store more than five battery-powered vehicles (e-bikes/e-scooters/e-skateboards) unless batteries are removed; do not store more than ten small items with built-in batteries (e.g., laptops/tablets/toys). Items must be free of visible defects and stored to allow ventilation.
• Prohibited goods include (without limitation): perishable food (unless sealed), living creatures, flammables/combustibles (gas, petrol, solvents, paints, compressed gases), firearms/ammunition/explosives, chemicals/radioactive/biological agents, asbestos/hazardous waste, items emitting fumes/odours, illegal or stolen goods, environmentally harmful items, currency/deeds/securities, and unique irreplaceable items where value cannot reasonably be assessed.
• You must keep the Unit clean and in good repair. Cleaning/repair costs may be charged for breach.

7. Default, Lien, Sale & Disposal

• If sums remain unpaid, we may deny access and over-lock your Unit; enter and move Goods; apply your deposit; and sell or dispose of Goods to recover debt and costs. Storage fees continue to accrue until payment in full or sale/disposal.
• We will give written notice before sale/disposal. Unsaleable or low-value Goods may be disposed of at your cost. Sale proceeds are applied to costs then debt; any shortfall remains payable; any excess (if any) is held for you without interest.

8. Notices & Communications

• Day-to-day notices may be sent by email/SMS and take effect one hour after sending (or immediately if urgent).
• Formal notices (e.g., termination, fee changes, enforcement) must be delivered by hand, pre-paid post, or email and are deemed received on delivery, one day after email is sent, or 48 hours after posting. Notices go to your last notified contact details; where appropriate we may contact your Alternate Contact Person (ACP).

9. Cooling-Off (Distance Contracts)

If you entered this agreement remotely (online or by phone), you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. If you cancel within this period, a pro-rata charge applies for any storage used before cancellation and Goods must be removed before cancellation completes.

10. Term, Variation & Ending Your Storage

• Either party may end the agreement by giving 30 days’ written notice ending on a fee due date. Immediate termination may apply for illegality or serious breach (after a request to remedy where appropriate).
• On ending, you must remove all Goods and leave the Unit clean. Fees and charges continue until cleared. If Goods remain, abandonment/sale terms apply (see Section 7).
• We may vary fees/terms on at least 28 days’ notice. Continued use after the effective date constitutes acceptance. You may end the agreement before changes take effect.

11. Term, Variation & Ending Your Storage

• To the fullest extent permitted by law, we exclude liability for loss or damage to Goods (including consequential or business losses). Our liability for our negligence/breach, if any, is limited to £100 in total. Nothing excludes liability for death or personal injury caused by our negligence or wilful default.
• You agree to indemnify us against claims, liabilities, damages, costs and expenses arising from your use of the unit/facility, your breach of these terms, or enforcement of our rights.

12. Data Protection

• We process personal data under UK GDPR and the Data Protection Act 2018 to manage your account, process payments, ensure security and prevent fraud. We may share data with credit-reference/fraud-prevention agencies, trade associations, insurers, authorities, and prospective business buyers. We may also use industry databases such as StorerCheck for reference checks and listings.
• See our Privacy Notice at [LINK] for full details and your rights. With consent, we may send you service feedback and marketing communications; you can change preferences at any time.

13. Force Majeure

We’re not liable for delays or failures caused by events beyond our reasonable control (including severe weather, flood, fire, power failure, industrial action, terrorism, public health emergencies, or actions of authorities). We’ll take reasonable steps to minimise the impact.

14. General & Law

• These terms, together with your storage licence and site rules, are the entire agreement between us. If a term is invalid, the remainder continues. Rights may be exercised later unless expressly waived. You must not assign the agreement or share/part with possession of the unit.
• These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction. Before litigation, both parties will offer to resolve disputes by mediation (save for emergency relief).

Contact

goBigstorage Ltd
Phone: 01782 901075
Website: www.gobigstorage.co.uk